How it works

Frequently asked questions

General Questions

What’s inside Animal Jam Box?

Every Animal Jam Box will have a curated assortment of mystery items with a total retail value of over $60! Most of the goodies inside are totally exclusive to the box and can't be found anywhere else. The boxes may also include rare first edition items before they are released in stores! The types of items that could be inside include clothing, accessories, electronics, toys, stationery and more!

Who are we?

We are CultureFly, an official partner of Animal Jam!

Can’t I just buy these items in stores?

No! The Animal Jam Box features exclusive items that are not available anywhere else, as well as first editions that you will receive before they become available in stores

Can I give an Animal Jam Box subscription as a gift?

Yes! You can gift a subscription by putting your friend's name on the “Ship To” information!

Why are we asking for your shirt and shoe size?

We're asking because we plan on putting a wearable in every single box! It does not mean that you will be getting both a tee shirt and shoes in every box. We're storing this information in case we may need it for future boxes.


When will my Animal Jam Box ship?

Winter Box: Ships Early December

Spring Box: Ships Mid-May

Summer Box: Ships Mid-Late July

Fall Box: Ships Late October 

What Countries do we ship to?

We ship to all 50 States in the USA, plus the following Countries: Australia, Belgium, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain, Hungary, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Portugal, Singapore, Spain, Sweden, & Switzerland. For the shipping cost associated with each Country, please click here

International Customers are required to pay any relevant duties, customs, or taxes associated with their Country.

Why are International shipping fees more than Domestic?

International shipping fees vary from country to country. Each international Animal Jam Box is shipped with Priority Express International Shipping and is fully insured and trackable.


Once my box ships, how long will it take to arrive?

If you’re a subscriber located in the USA, you will receive a shipping notification with tracking information when your box is dispatched through USPS or FedEx. At that point, your box will arrive within 2-7 business days depending on where you’re located.

If you are an international subscriber (outside the USA), you will receive a shipping notification when your box is dispatched via USPS along with a tracking number. At that point, your box will arrive within 5 to 10 business days. Please be aware that international packages may be delayed by customs in your country and that you are responsible for any associated import fees.

Any new subscription that comes after that quarter's box has already started shipping may take up to two weeks to ship.


If I subscribed, will I automatically get renewed?

Yes, you will automatically be renewed to the plan you purchased.

When will I be billed for a recurring subscription?

At signup, you will be charged $25 plus shipping for the Quarterly Plan. This plan are set to auto-renew once your initial plan has ended. Please refer to the chart below for processing dates.

Spring box: Processed week of March 26th 
Summer box: Processed week of July 8th
Fall box: Processed week of September 9th 
box: Processed week of November 10th 

What currency will I be charged in?

All orders on are processed in U.S dollars.

What payments do you accept?

We accept Visa, MasterCard, American Express, Discover, and PayPal.

Account Questions

How do I update my payment information?

In order to change your Credit Card info, Log into your account, click My Subscriptions then Billing  and then click on Edit Card.

How do I cancel my subscription?

We’re sorry to see you go! If you have to leave, click on My Account and then My Subscriptions. From there you will Edit your status from Active to Inactive. 

Quarterly Plans can be canceled between seasons, but you will still receive all the boxes you were charged for.  

How do I change my sizes?

Log in, click on My Account and then My Subscriptions. Select Edit on your current subscription and then change product size.

How do I change my shipping address?

Log in, click on My Account and then My Subscriptions. Select Edit on your current subscription and you will be able to update your shipping address. Please change your address by the following dates to avoid having your package lost. 

Spring box: March 15th 
Summer box: June 15th 
Fall box: September 15th 
Holiday box: November 10th 

Exchanges and Returns

An item was broken or damaged in my Animal Jam Box. What should I do?

Any damages, refunds or replacement requests must be requested within 30 days of receiving your shipment. Due to inventory changes, we do not guarantee that all requests will be accommodated as requested. Once processed, you will be asked to verify your shipping address and you will receive new tracking information.

We do not offer refunds or replacements for items that have been used, washed or tampered with.

As a mystery style subscription, we do not offer returns, refunds or credits for the dissatisfaction of subscription contents.

You may reach out to customer support with photos documenting the damage in a photo or video in an email with the full name and email associated with the account.

We will be able to replace the item/s unless the item is not in stock, then we will offer a refund for the damaged item.

Please do take note that waiting for a replacement can take up to 8 weeks.

Send an email with a picture of the damaged item to

I received the wrong shirt size. What should I do?

We try our hardest to make every box perfect, but if you received the wrong size please send an email to

Still need help?

Get in touch