Frequently asked questions

General Questions

What’s inside Animal Jam Box?

Every Animal Jam Box has a curated assortment of items with a total retail value of over $60! 

Can’t I just buy these items in stores?

No! The Animal Jam Box features exclusive items that are not available anywhere else, as well as first editions that you will receive before they become available in stores.

What Countries do we ship to?

We ship to all 50 States in the USA, plus the following Countries: Australia, Belgium, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain, Hungary, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Portugal, Singapore, Spain, Sweden, & Switzerland. For the shipping cost associated with each Country, please click here

International Customers are required to pay any relevant duties, customs, or taxes associated with their Country.

Why are International shipping fees more than Domestic?

International shipping fees vary from country to country. Each international Animal Jam Box is shipped with Priority Express International Shipping and is fully insured and trackable.


Once my box ships, how long will it take to arrive?

If you’re a subscriber located in the USA, you will receive a shipping notification with tracking information when your box is dispatched through USPS or FedEx. At that point, your box will arrive within 2-7 business days depending on where you’re located.

If you are an international subscriber (outside the USA), you will receive a shipping notification when your box is dispatched via USPS along with a tracking number. At that point, your box will arrive within 5 to 10 business days. Please be aware that international packages may be delayed by customs in your country and that you are responsible for any associated import fees.

What currency will I be charged in?

All orders on are processed in U.S dollars.

What payments do you accept?

We accept Visa, MasterCard, American Express, Discover, and PayPal.

Account Questions

How do I update my payment information?

In order to change your Credit Card info, Log into your account, click My Subscriptions then Billing and then click on Edit Card.

How do I cancel my subscription?

We’re sorry to see you go! If you have to leave, click on My Account and then My Subscriptions. From there you will Edit your status from Active to Inactive. 

Quarterly Plans can be canceled between seasons, but you will still receive all the boxes you were charged for.  

How do I change my sizes?

Log in, click on My Account and then My Subscriptions. Select Edit on your current subscription and then change product size.

How do I change my shipping address?

Log in, click on My Account and then My Subscriptions. Select Edit on your current subscription and you will be able to update your shipping address. 

Exchanges and Returns

An item was broken or damaged in my Animal Jam Box. What should I do?

Any damages, refunds or replacement requests must be requested within 30 days of receiving your shipment. Due to inventory changes, we do not guarantee that all requests will be accommodated as requested. Once processed, you will be asked to verify your shipping address and you will receive new tracking information.

We do not offer refunds or replacements for items that have been used, washed or tampered with.

We do not offer returns, refunds or credits for the dissatisfaction of subscription contents.

You may reach out to customer support with photos documenting the damage in a photo or video in an email with the full name and email associated with the account.

We will be able to replace the item/s unless the item is not in stock, then we will offer a refund for the damaged item.

Please do take note that waiting for a replacement can take up to 8 weeks.

Send an email with a picture of the damaged item to

I received the wrong shirt size. What should I do?

We try our hardest to make every box perfect, but if you received the wrong size please send an email to

Still need help?

Get in touch